Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return faulty or damaged items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

However, if you want to return a new/undamaged Machine/Accessory or an item of clothing due to it being an unwanted gift etc then there will be a 10% restocking charge and the free postage we offer paid back to Unearthed UK LTD.f you purchase from Unearthed UK LTD by phone & internet you have right to return any goods. You must return the goods at your own cost within 7 days from receipt of goods on condition that the goods are un-used. The company will refund the value of the goods as long as they are returned suitably packaged & in an un-used condition with original packaging. There will be a re-stocking charge of 10% of the original transaction. If the goods are used in any way they will be deemed as not accepted by us (Unearthed UK LTD). Distance Selling Regulations do not affect your statutory rights under the sale of goods act. (1979)

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.